Privacy Policy
By using our platform, you agree to comply with and be bound by the following terms and conditions.
Surest Pay ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services, including our website (https://www.surestpay.com/) and upcoming mobile application (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Email address
Phone number (including WhatsApp number for joining the waitlist)
Payment information (e.g., debit/credit card details)
Billing address
b. Non-Personal Information
IP address
Device information (e.g., browser type, operating system)
Usage data (e.g., pages visited, time spent on the website)
c. Third-Party Information
If you sign up through a third-party platform (e.g., Google or Facebook), we may collect your name, email address, and any other information shared by the platform.
2. How We Use Your Information
We use the information collected for the following purposes:
To process your bill payments and transactions
To improve and personalize your user experience
To communicate with you regarding updates, promotions, or important service notifications
To respond to your inquiries or provide customer support
To detect and prevent fraudulent transactions
To comply with legal and regulatory obligations
3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your information with trusted third-party vendors who assist in operating our Services (e.g., payment processors, cloud storage providers).
Legal Compliance: We may disclose your information if required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Data Security
We implement robust security measures to protect your information from unauthorized access, alteration, or destruction. This includes encryption, firewalls, and secure servers. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information.
Opt-Out: Opt-out of receiving promotional communications by following the unsubscribe instructions in our emails or contacting us directly.
To exercise any of these rights, please contact us at support@surestpay.com.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies help us analyze site traffic, improve our services, and provide personalized content.
You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our Services.
7. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@surestpay.com.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: support@surestpay.com
Phone: +2349071179000
Address: 27, Uwan-Infor Market Road, Benin City, Edo State, Nigeria
